Online MYOB file stuck on backup in progress can't open MYOB
Hi I am using AccountRight version 2023.6.0 On-line, I can't open the file it seems to be stuck on Backingup in progress. I need to get this fixed ASAP as I need to do a payroll run.
Can someone please contact me and I will provide the company ID etc via private message. I believe status needs to be reset to active.
Thanks
Hi tonyr2,
Thanks for your post and welcome here to the Community Forum. I hope you find it a valuable resource.
I have checked the email address associated to your account however, the Serial number does not have any active company file.
Can you please send me a private message with the following information so I can take a look into this for you:
- Serial number
- Your full name
- Email address
- Business name
- Company file name
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
Cheers,
Leneth
