Forum Discussion

tonyr2's avatar
tonyr2
Experienced User
2 years ago

Online MYOB file stuck on backup in progress can't open MYOB

Hi I am using AccountRight version 2023.6.0 On-line, I can't open the file it seems to be stuck on Backingup in progress. I need to get this fixed ASAP as I need to do a payroll run. Can someone ple...
  • Leneth_A's avatar
    Leneth_A
    2 years ago

    Hi tonyr2, 
     
    Thanks for your post and welcome here to the Community Forum. I hope you find it a valuable resource. 
     
    I have checked the email address associated to your account however, the Serial number does not have any active company file. 
     
    Can you please send me a private message with the following information so I can take a look into this for you: 
     

    • Serial number
    • Your full name
    • Email address
    • Business name
    • Company file name

     

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information. 
     
    Cheers, 
    Leneth 

Leneth_A's avatar
Leneth_A
Former Staff
2 years ago

Hi tonyr2,

 

Thank you for reaching out to the MYOB community. I am pleased to inform you that we have successfully resolved the issue you were encountering. If you need any further assistance, please do not hesitate to post again.

 

 

Cheers,
Leneth

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