Forum Discussion

tonyr2's avatar
tonyr2
Experienced User
12 months ago
Solved

Online MYOB file stuck on backup in progress can't open MYOB

Hi I am using AccountRight version 2023.6.0 On-line, I can't open the file it seems to be stuck on Backingup in progress. I need to get this fixed ASAP as I need to do a payroll run. Can someone ple...
  • Leneth_A's avatar
    Leneth_A
    12 months ago

    Hi tonyr2, 
     
    Thanks for your post and welcome here to the Community Forum. I hope you find it a valuable resource. 
     
    I have checked the email address associated to your account however, the Serial number does not have any active company file. 
     
    Can you please send me a private message with the following information so I can take a look into this for you: 
     

    • Serial number
    • Your full name
    • Email address
    • Business name
    • Company file name

     

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information. 
     
    Cheers, 
    Leneth 

Leneth_A's avatar
Leneth_A
MYOB Moderator
12 months ago

Hi tonyr2, 
 
Thanks for your post and welcome here to the Community Forum. I hope you find it a valuable resource. 
 
I have checked the email address associated to your account however, the Serial number does not have any active company file. 
 
Can you please send me a private message with the following information so I can take a look into this for you: 
 

  • Serial number
  • Your full name
  • Email address
  • Business name
  • Company file name

 

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information. 
 
Cheers, 
Leneth