Forum Discussion

tonyr2's avatar
tonyr2
Experienced User
2 years ago

Online MYOB file stuck on backup in progress can't open MYOB

Hi I am using AccountRight version 2023.6.0 On-line, I can't open the file it seems to be stuck on Backingup in progress. I need to get this fixed ASAP as I need to do a payroll run. Can someone ple...
  • Leneth_A's avatar
    Leneth_A
    2 years ago

    Hi tonyr2, 
     
    Thanks for your post and welcome here to the Community Forum. I hope you find it a valuable resource. 
     
    I have checked the email address associated to your account however, the Serial number does not have any active company file. 
     
    Can you please send me a private message with the following information so I can take a look into this for you: 
     

    • Serial number
    • Your full name
    • Email address
    • Business name
    • Company file name

     

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information. 
     
    Cheers, 
    Leneth 

Leneth_A's avatar
Leneth_A
Former Staff
2 years ago

Hi tonyr2, 
 
Thanks for your post and welcome here to the Community Forum. I hope you find it a valuable resource. 
 
I have checked the email address associated to your account however, the Serial number does not have any active company file. 
 
Can you please send me a private message with the following information so I can take a look into this for you: 
 

  • Serial number
  • Your full name
  • Email address
  • Business name
  • Company file name

 

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information. 
 
Cheers, 
Leneth 

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.