Forum Discussion

Paulaosv's avatar
Paulaosv
Experienced Cover User
8 months ago
Solved

MYOB freezing

Since the upgrade a few days ago my MYOB freezes a few times a day. Regardless of what option of choose: close MYOB, wait for it to respond etc it will just hang. I have to use Task Manager to exit...
  • AmandaMYOB's avatar
    AmandaMYOB
    8 months ago

    Hey everyone!

    We deployed a patch release last night for AccountRight to address this issue. If you haven't already, please upgrade to the latest version. If you continue to experience AccountRight crashing, please let me know.

    If you can provide the error logs, what steps you took before it crashed and also a screenshot of your version build (available if you click Help > About MYOB AccountRight in the top file menu) we'll be able to investigate further. 

Edwina's avatar
Edwina
Experienced Cover User
8 months ago

Me too - It froze or gave up at least 6 times yesterday doing basic tasks such as entering invoices. Doing it again today in Bank Feeds.

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    8 months ago

    Hi Edwina,

     

    There haven't been any reports of freezing after the latest update. A good first step is clearing your AccountRight cache— that usually gets things back on track. If you're still having issues, you can hop onto our Live Chat via our virtual assistant, MOCA, and our team can check it for you.

     

    Cheers,

    Doreen

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