Solved
MYOB freezing
Since the upgrade a few days ago my MYOB freezes a few times a day. Regardless of what option of choose: close MYOB, wait for it to respond etc it will just hang. I have to use Task Manager to exit...
Forum Discussion
Hey Paulaosv,
Thanks for letting us know you've been using Task Manager to end AccountRight when it freezes— not how things should be running. We haven't seen any widespread issues with AccountRight freezing after the latest update. That said, clearing your AccountRight cache often does the trick for most users. If it's still freezing after that, give our team a shout on Live Chat via our virtual assistant, MOCA, so they can dig deeper for you.
Cheers,
Doreen
I am having same issues, having to go task manager and close it off. and even then it is 5 minute process before it shuts off
It is still happening even though I cleared the cache, at least once a day.
Hi InFocusLum,
Yikes, that sounds like a real hassle! At the moment, there aren’t any reported issues with AccountRight freezing like that. If you haven’t already, I’d recommend giving the cache a good old clear-out—it can help sort out weird discrepancies like this sometimes. Clearing the AccountRight Cache
If it’s still playing up after that, it’s probably best to reach out to our team so they can dig a bit deeper and get this sorted for you. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.
Regards,
Earl
