MYOB Log on issue
Unable to enter email address to the sign in box to log onto MYOB - is there a technical issue?
Forum Discussion
Thank you I was having the same issue & following suggestions above - I'm now in.
We are having the same issue - the sign in and password box doesn't not display what you are typing where the work email address or password so you can't see what you are typing and check if there is any error. Took me ages to sign in. It would have been good to get a heads up about it.
Hi MichelleBerndt and others in this post.
Emailing to all customers is often a challenge to co-ordinate and execute in a short amount of time, instead what we focus on is using our status hub
Head to status.myob.com if you are ever unsure whether there might be a disruption to our service or known issue.
If you visit now, you will see that we do have a notification up about this particular issue.
You can also subscribe to alerts so that you get emailed when an incident is posted to the status hub
I had this issue, it was blank and then after checking my keyboard tried typing in 'blind' so to speak and it completed the email address, then the password was also blanked out with no key strokes registering and couldn't check to see if it was correct.
I then could log in, it obviously still registered the keys being pressed.
They need also to allow to save email address, it's ludicrous as no one can get in without the password and authentication anyway and that requires you have your personal phone set up or email set up. Could this be made a bit easier?Good morning
I am also having trouble logging in this morning. I can't see my email address, but I was able to login in.
Yesterday I was having problems too. The SMS code was n't coming through.
Hi Kerry_33,
Welcome to the Community Forum! We are currently investigating a display issue on AccountRight Desktop that may affect your ability to see characters entered on the login page.
Additionally, If you can't receive 2FA codes and don't have a recovery code, click the chat bubble below to ask MOCA, our virtual assistant, for help. If MOCA can't help, you'll be guided to our other support options, including live chat.
Please note that logins via app.myob.com are not affected by this issue. You can continue to log in using valid credentials on the desktop app as usual. You can also see the status of this issue on our status hub page.
Regards,
Earl
Thankyou,
After wasting a significant amount of time trying to work out was going on and wondering if it was a computer fault or a MYOB issue, I question why MYOB don't send an email to make users aware of the issue? It would be rather helpful.
I'm sure they will send you a reminder for subscription arrears
Thanks Mike
We are having the same issue but have now managed to log in :)
I also. Thank you so much Lisa BBP.
