MYOB Log on issue

Hi BronwynHamster,

This isn't what we expected when we fixed the desktop login issue. I suggest creating a support case through MyAccount and include a screenshot of the login issue so our team can investigate and come up with a solution.

Cheers,

Princess

Hi Mike, sadly whilst resolving one issue MYOB technical team created another. Sigh.

We no longer have the "eye" to check if you have entered your password correctly. Really, these last few weeks has been super cumbersome. Regards, Bronwyn

Hi cropserv,

The AccountRight Desktop login issue was resolved yesterday, and the online version accessed via app.myob.com was not impacted by this issue. However, if you are experiencing issues with your login online, please connect with our team by creating a support case via MyAccount or speak directly with a live chat agent through our virtual assistant MOCA so our team can look into it further.

Cheers,

Princess

Hi all. Thanks, the desktop version is back to normal, but the online version still has the issue.

Hey there, just letting you know that this has now been resolved and it back to normal. Thanks!

I am having the exact same issue, thanks to this forum I didn't waste too much time logging in. Lets hope this gets resolved quickly.

Hi timkirk112 , this issue started occurring in the morning yesterday and the AccountRight release happened overnight last night.
I can say that it wont be due to the update/point 1

Outside of confirming this, its not my expertise sadly so I couldnt comment what the cause or solution is. But I can confirm the team are investigating.

We have this posted on our status hub as well which you can follow for updates

The issue looks like to be caused by either of the following:

• MYOB Trying to updating the look of AccountRight but something has gone wrong
  • See the similar issue in the Server Edition: Issue with new update AccountRight server edition 2025.2.0 | MYOB Community
  • The issue looks like someone has overlayed static images over the input fields and the image has priority over the field even after the field is selected as evidenced by: Login page not functioning | MYOB Community 

• MYOB have updated a backend library which has caused issues

My question is... Why is this still an issue more than 24 hours later? If it's caused by 1. just roll back those changes.... If it's 2. then I could kind of understand it taking longer, that being said, just compile with the older backend library or revert the AccountRight Version?

Hi. When logging in unable to see what is being typed - this is not just occurring when logging onto the desktop (AccountRight) but also when logging in on the web browser version.

This only started this morning.

I'm sure they will send you a reminder for subscription arrears