Forum Discussion

ToddTrades123's avatar
ToddTrades123
Contributing User
2 years ago

Issues logging into MYOB Team

I'm getting an error message when trying to login to MYOB Team to complete Payroll. It tells me 

"Sorry you don't have the permissions to access this resource. Please contact the account owner"
I am the account owner and I've not had this issue before with login. 

  • bindi87987's avatar
    bindi87987
    Contributing User

    Same, Myob can call the staff and tell them they wont get paid

    • ToddTrades123's avatar
      ToddTrades123
      Contributing User

      Spoke to livechat and they said to create a new location in the meantime. Whatever that means??? Exhausting

      • bindi87987's avatar
        bindi87987
        Contributing User

        You would need access to Teams to do that!

    • Doreen_P's avatar
      Doreen_P
      MYOB Moderator

      Hi, bindi87987

       

      Thanks for your post, and welcome to the MYOB Community Forum.

       

      We apologise for any inconvenience you may have faced. The issue impacting your access to the MYOB Team this morning has been identified and resolved.

      You should now be able to log in without any difficulties. Should you encounter any further issues or if there's anything else we can assist you with, please feel free to reach out to us.

       

      We appreciate your patience and understanding.

       

      Best regards,

      Doreen

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator

    Hi, ToddTrades123

     

    Thanks for your post.

     

    We sincerely apologise for the inconvenience you experienced this morning with accessing the MYOB Team. We are aware that the issue caused disruption to your workday, and we deeply regret any frustration it may have caused.

     

    Our technical team has successfully identified and resolved the underlying problem. You should now be able to access the MYOB Team without any further issues. However, if you do encounter any persistent problems or require further assistance, please do not hesitate to contact us immediately. We are committed to resolving any outstanding concerns promptly and effectively.

     

    We appreciate your patience and understanding during this temporary outage. Should you have any other questions or feedback, please do not hesitate to reach out.

     

    Best regards,

    Doreen

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