MYOB offline being phased out
I Just received an email regarding the phasing out of the desktop library I’m pretty disgusted that this is happening and having to have all files online and was told this would be happening mid Jun...
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And here I am, with still the same issue. The Juine 17th deadline passed without any feedback from MYOB. I had to download and run the Server Edition to continue using MYOB.
Now to make things even worse, I have received notification from the ATO about nominating an SingleTouch Payroll provider, somthing which has to be done by June 30.
I was going to nominate MYOB, to save on the monthly fee I pay my existing provider. Oh, but wait: STP is only avaialble to MYOB users whose company file is online.
Fabulous: I can't migrate my company file on line and because of that, I can't nominate MYOB for STP.
Has anybody at MYOB got any brains? How far do I need to go in order to get my issues resolved??
Does anybody in the company actually take ownership of customer issues???
Does anybody at MYOB actually read and respond to Communbity posts?
Or are we aas users on our own, having to find solutions ourselves, with nothing to show for what we pay for our monthly subs.
I now have 3 support requests in place on this matter and have absolutely nothing to show.
I pay what is likely the highest monthly subscription of all for a small business and this is what I get. If the cost of switching to another platform wasn't so high, I definitely would not be an MYOB user
Hi toip , we are absolutely here, in fact on this community thread alone I have made 11 replies to customers (now 12).
If you are going to move your file online in AccountRight, since June 17th you can now do this entirely yourself through the software.
Please refer to my previous post here for all of the information you need.
Opening the file, purchasing a subscription (with discounted offer), updating the serial number of your file and finally opening the file online in PC edition 2026.5 are all explained in the post above and you can bring your file online without the need for our support or sales team.
You mentioned that you are already paying a subscription though. Does this mean that you have multiple files (some online and some offline)?
If you have 1x file and 1x subscription there should be no issues taking that file online.
You can read up on that process here
