MYOB Offline Files Upgrade to Online

Hi MYOB

 

I have been assisting a client in upgrading two offline files to online.  

The client has paid the subscription and received the email below.   The client is no longer able to back up the files. Can you please amend your instructions to make it clear what the client should do in this instance?   The client was completely confused. 

i.e. state below in the instructions to your subscribers 

AccountRight Server Edition is the only way to access offline company files. If you're hosting a file on a network, you need Server Edition installed on every workstation that accesses it.
Referenced in this link.  Work offline for now with AccountRight Server Edition

E-mail your customer with the missing instructions; example below