Forum Discussion

sanjita_prasad's avatar
sanjita_prasad
Contributing User
2 years ago
Solved

MYOB repeatedly requesting to update version

Hi   One of our MYOB user has been getting the request to update the AccountRight version every time she logs in into MYOB every morning. There are three MYOB users in our office it the upgrade but...
  • Doreen_P's avatar
    Doreen_P
    2 years ago

    Hi, sanjita_prasad 

     

    Thanks for your post, and welcome to the MYOB Community Forum.

     

    If one of the users is being prompted to update the version of AccounRight, kindly choose the option to update the software. Also, if the other two users are not being prompted to update AccountRight and only one user is experiencing the issue, it is because updating the AccountRight version will not automatically update all the users' software versions, especially if they are using different devices.

     

    Please let us know if you require any further assistance with this. We are happy to assist.

     

    Best regards,

    Doreen

Doreen_P's avatar
Doreen_P
MYOB Moderator
2 years ago

Hi, sanjita_prasad 

 

Thanks for your post, and welcome to the MYOB Community Forum.

 

If one of the users is being prompted to update the version of AccounRight, kindly choose the option to update the software. Also, if the other two users are not being prompted to update AccountRight and only one user is experiencing the issue, it is because updating the AccountRight version will not automatically update all the users' software versions, especially if they are using different devices.

 

Please let us know if you require any further assistance with this. We are happy to assist.

 

Best regards,

Doreen

samkamal's avatar
samkamal
Member
2 years ago

I am seriously looking to migrate out of MYOB because of this issue. I have to update everytime i log in. Sometimes up to 4 times before i could get in. No other software gives me this problem. FYI, i have this problem with I am WFH. No issue in office environment but it is driving me crazy

 

Sam

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    2 years ago

    Hi, samkamal

     

    Thanks for your post, and welcome to the MYOB Community Forum.

     

    If AccountRight is prompting you to upgrade every time you log in, we recommend downloading the latest version of AccountRight to see if the same thing happens. Make sure to create the backup first and then restore it. Once a backup is made, you will need to download AccountRight. More information on how to do this can be found in the Help Articles: About backing up and restoring company files and Downloads.

     

    Let us know how it goes.

     

    Best regards,

    Doreen

  • Accounts449's avatar
    Accounts449
    Member
    4 months ago

    Hi, because I have the same issue, I am about to complain to MYOB about this. Can anyone explain how to do so?

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