NEW FILE
Hi all, I have sent out a new invite for an additional administrator, this worked, but when that new administrator logs in they can do so online but the additional file isn't coming up when they wan...
Forum Discussion
Hi PetaMcG,
Thanks for raising this! That’s a little unusual that the new Administrator can open the file on the web, but not on the AccountRight desktop. Usually, if they have access online, the desktop should work too. Reaching out to our backend team is probably the best way so they can take a look at this. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.
Regards,
Earl
