Hi all, issue now resolved. thank you
Hi PenJ,
Sounds like that error pops up because the user record is in a state that the file itself can’t fix, so the resend button will just keep failing.
At this point, it needs the support team to reset that user on our side, so the best next step is to reach out to our support team so they can help with that error message. You can reach out by creating a ticket on My Account or connecting to our live chat team through MOCA, our virtual assistant.
Regards,
Genreve
Hi Genreve
I did reach out to support and they directed me to this link
https://status.myob.com/incidents/860070
and said it is a known error and closed the case
but this link is re users being unable to access the file which is different
so you are saying I need to reach out again
this week I have spent a total so far over 10+ hours on the phone and chat support with MYOB and nothing is yet fixed and with this and another issue I am told to phone again.
Just not satisfactory.
