Hi all, issue now resolved. thank you
Hi PenJ,
Sounds like that error pops up because the user record is in a state that the file itself can’t fix, so the resend button will just keep failing.
At this point, it needs the support team to reset that user on our side, so the best next step is to reach out to our support team so they can help with that error message. You can reach out by creating a ticket on My Account or connecting to our live chat team through MOCA, our virtual assistant.
Regards,
Genreve
Hi Genreve
I did reach out to support and they directed me to this link
https://status.myob.com/incidents/860070
and said it is a known error and closed the case
but this link is re users being unable to access the file which is different
so you are saying I need to reach out again
this week I have spent a total so far over 10+ hours on the phone and chat support with MYOB and nothing is yet fixed and with this and another issue I am told to phone again.
Just not satisfactory.
Hi PenJ,
I can totally get why you're over it. 10+ hours chasing this stuff up is a lot, that's seriously frustrating. Just to clear things up, that known issue on the Status Hub has actually been marked as resolved now. So if you're still running into the same problem, it's likely something specific to your file that didn't quite get fixed when the broader issue was sorted. As annoying as it is, it'll be worth jumping back onto support one more time so they can take a closer look and sort it from the backend for you. Make sure you let them know it's ongoing after the fix was released so they can dig straight into your file.
Regards,
Sai
