Hi Jordin,
Thanks for explaining that so clearly. If you haven’t already, try removing one affected user’s online access, saving the change, then re-inviting them again. It’s also a good idea to confirm they’re signing in with the same email address the invitation was sent to.
If it’s still the same after that, our team would be the best next step so they can take a closer look at the file linkage and user access from their side. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.
Regards,
Earl
Thanks Earl for your response. - I eventually managed to get onto support and they corrected the issue somehow.
