Forum Discussion

3 years ago

Personalised Letters not working

Hi, I'm trying to create personalised letters using the MYOB templates however when i try to generate these an error message occurs saying "This feature requires Microsoft Word. A compatible verson ...

SamaraM

Former Staff

3 years ago

HI DVF

Can I confirm if you are using the latest version of AccountRight (2022.10) ? If that is the version you are using, can you also check the software and hardware of your computer is following our Recommended system requirements?

If that is all up to date, then please refer to the steps given in this Forum Post for further troubleshooting: Issues with Letters & Invoice Reminders.

Hope that helps.

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

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A compatible verson ...","body@stringLength":"283","rawBody":"

Hi,

I'm trying to create personalised letters using the MYOB templates however when i try to generate these an error message occurs saying \"This feature requires Microsoft Word. A compatible verson was not found on this computer.\". I have Microsoft Word 32bit installed.

","kudosSumWeight":1,"postTime":"2022-11-09T22:29:25.568+11:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:789904_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":413},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

Hi,

"},"Conversation:conversation:789904":{"__typename":"Conversation","id":"conversation:789904","solved":false,"topic":{"__ref":"ForumTopicMessage:message:789904"},"lastPostingActivityTime":"2022-12-12T12:42:50.603+11:00","lastPostTime":"2022-12-12T12:42:50.603+11:00","unreadReplyCount":1,"isSubscribed":false},"ModerationData:moderation_data:789904":{"__typename":"ModerationData","id":"moderation_data:789904","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:789904_1":{"__typename":"Revision","id":"revision:789904_1","lastEditTime":"2022-11-09T22:29:25.568+11:00"},"ForumReplyMessage:message:795341":{"__typename":"ForumReplyMessage","id":"message:795341","conversation":{"__ref":"Conversation:conversation:789904"},"author":{"__ref":"User:user:180532"},"revisionNum":1,"uid":795341,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Accounting_Software_General"},"subject":"Re: Personalised Letters not working","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:795341"},"parent":{"__ref":"ForumTopicMessage:message:789904"},"body":"

HI DVF

If that is all up to date, then please refer to the steps given in this Forum Post for further troubleshooting: Issues with Letters & Invoice Reminders.

Hope that helps.

If my response has answered your enquiry please click \"Accept as Solution\" to assist other users find this information.

","body@stringLength":"1239","rawBody":"

If that is all up to date, then please refer to the steps given in this Forum Post for further troubleshooting: Issues with Letters & Invoice Reminders.

Hope that helps.

If my response has answered your enquiry please click \"Accept as Solution\" to assist other users find this information.

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