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Hugo_Neumann's avatar
Hugo_Neumann
Member
5 days ago

Printed Invoices Look Different Than the On-Screen Preview – Has Anyone Seen This?

Hi everyone,

I'm hoping someone can point me in the right direction.

When I preview an invoice in MYOB AccountRight, everything looks properly aligned. However, once I send it to the printer, the spacing changes and some fields no longer line up as expected. A few sections appear slightly shifted, making the invoice look unprofessional.

I've already confirmed that the correct paper size is selected and tried printing more than one invoice with the same result. I also printed a standard printer test page, and it came out perfectly, so I'm not sure whether the printer is really the cause.

Before I start changing invoice templates or reinstalling the printer driver, I'd like to understand whether this is a common MYOB issue or if there's another setting I should check first.

Has anyone experienced printed invoices looking different from the preview? Were you able to fix it by adjusting the form layout, print scaling, or something else?

I'd appreciate any advice or recommendations. Thanks!

Desktop

1 Reply

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    5 days ago

    Hi Hugo_Neumann,

     

    Thanks for raising this. Yes, we’ve seen this kind of behaviour before. A good workaround is to test with a different default invoice form and compare that against the Print Preview. If the preview looks correct but the printed copy is still out of alignment, that usually points to a printer scaling setting. If the default form also looks wrong, it’s more likely the form layout itself.

     

    I’d also suggest checking:

     

    • the invoice form that’s selected
    • the form size and margins in the customisation window
    • whether any fields are inactive

     

    If you’ve already checked those and it’s still happening, please reach out to our live chat support through our virtual assistant, MOCA, or submit a case via My Account so we can look more closely at the form setup with you.

     

    Regards,
    Sai

     

     

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