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MalloryJ's avatar
MalloryJ
Contributing User
7 hours ago

Print/Email Invoices function not working in MYOB Account Right

Hello. A couple days ago, I tried to send out Invoices at the start of the month to account holders. Normally I go to Print/Email invoices under sales and set the time period of one month and select my customer and tick all the invoices for that month. However as of the start of the month this function isnt working. When I click on Print/Email invoices, the message comes up not responding and then after a few minutes I get an error message. 

I have tried restarting MYOB, it happens on multiple computers and I have done live chat with MYOB. I was on live chat with MYOB for 5 hours yesterday and they were unable to resolve it. 

Has any one experienced this before? Any help much appreciated . 

 

Image attached of error message

 

Kind regards

Mallory

1 Reply

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    6 hours ago

    Hi MalloryJ,

    Good call testing this on other computers too, it helps narrow down where the problem might be. 

    If the error message “Unable to connect” in AccountRight shows, this would need troubleshooting. If these haven’t already been checked, please make sure AccountRight is up to date on each computer and check for any reported service issues. You’ll find guidance in this help page: Troubleshooting online files


    If this doesn’t resolve the issue, please create a support request through My Account or call our support team using the contact details here.

    Regards,
    Earl

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