Broken Login
For the last few months (since the last update I believe), the log in has been completely broken on AR for Windows 10. AR Build 2023.11.1.7. First of all, it doesn't remember my email anymore so I h...
Forum Discussion
Hi MYOB
I am also experiencing issues logging in. Can't get to the page to enter the password. At the top of the screen it says to enter the password but the screen just freezes.
I can click the X to exit and try entering my email again but still have the same results.
This has been happening for a while. It can take quite a few tries before I can successfully login. Sometimes even half an hour later.
Thanks
Natalie
Another screenshot after waiting for a while.
Hi NMolinaro,
Thanks for the response.
We're glad to know that you're able to login to your account. We appreciate your patience with this matter. Please be informed that we will be closing this thread now.
Feel free to post again anytime you require further assistance.
If my response has answered your inquiry, please click "Accept as Solution" to help other users find this.Kind regards,
Shella
Hi NMolinaro,
Thanks for your post.
My apologies for the delay in response. We are sorry to hear that you are having difficulties logging into your account. May we know if you're still unable to log in until now? If so, we recommend restarting the software and trying to log in again. If it is still not passing you through, please send me a diagnostic log as well so that we can investigate further.
We're looking forward to your response.
Kind regards,
Shella
Hi Shella
I've had no problems today; it seems to be an intermittent problem.
Thanks
Natalie
