Forum Discussion

Deb14's avatar
Deb14
Experienced User
7 months ago
Solved

Log In not asking for Password

Hi All,   I have always needed to log in with email and password, when logging into Accountright, but tonight I am not being asked the password anymore.  I have recently changed my password, and tr...
  • Earl_HD's avatar
    Earl_HD
    7 months ago

    Hi Deb14,

    Thank you so much for your post and my apologies for the late response. The system now requires less frequent logins than before. To ensure it prompts for login details again, I'd recommend performing a hard logout in this situation, which will be an important step. Additionally, our upgraded 2FA technology employs 'adaptive MFA,' which considers multiple factors like your device, IP address, and time of day to prompt 2FA as part of smart Security's expected behavior. If you encounter any issues even after trying the hard logout, please don't hesitate to contact us, and we'll investigate this matter further for you.

    Looking forward for your response.
    Regards,
    Earl

Earl_HD's avatar
Earl_HD
MYOB Moderator
7 months ago

Hi Deb14,

Thank you so much for your post and my apologies for the late response. The system now requires less frequent logins than before. To ensure it prompts for login details again, I'd recommend performing a hard logout in this situation, which will be an important step. Additionally, our upgraded 2FA technology employs 'adaptive MFA,' which considers multiple factors like your device, IP address, and time of day to prompt 2FA as part of smart Security's expected behavior. If you encounter any issues even after trying the hard logout, please don't hesitate to contact us, and we'll investigate this matter further for you.

Looking forward for your response.
Regards,
Earl