Forum Discussion

BevSmith's avatar
BevSmith
Experienced User
6 years ago
Solved

Reactivating a User

How do I make active again a User that has been previously been made Inactive? The Inactive User button is greyed out so it can't be changed but only on this particular user. When I try to delete thi...
  • Steven_M's avatar
    Steven_M
    6 years ago

    Hi BevSmith 

     

    Sounds like that user does have an Administrator role. As such, the Inactive User option is greyed out. To inactive that user I would recommend going into the Setup>>User Access window, update the role for that user ID to not be an Administrator i.e. set them to be an Accountant/Bookkeeper before selecting Save. Once that has been done, you should be able to inactivate that user.

     

    Do let us know how you get on and if you require further assistance.

Steven_M's avatar
Steven_M
Former Staff
6 years ago

Hi BevSmith 

 

Sounds like that user does have an Administrator role. As such, the Inactive User option is greyed out. To inactive that user I would recommend going into the Setup>>User Access window, update the role for that user ID to not be an Administrator i.e. set them to be an Accountant/Bookkeeper before selecting Save. Once that has been done, you should be able to inactivate that user.

 

Do let us know how you get on and if you require further assistance.

BevSmith's avatar
BevSmith
Experienced User
6 years ago

Thanks Steven. That worked.

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Level up your skills using MYOB software.

 

Find help guides and technical solutions for all MYOB products here

Explore video tutorials for our software at the MYOB Academy here

 

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.