Forum Discussion

ms212's avatar
ms212
Member
6 months ago

Read only access

Hello, I have been using MYOB for many years but yesterday I logged on and my access has been changed to Read Only, I cannot do anything!  I am the administrator and have all permissions on.  I have invited myself to another email address as another user but when I log on that way it is still read only.

My accountant checked his access and he is also on read only whereas he had previously all access.

I have put in a support case but have not heard back and I need to do invoicing and submit BAS.

Please help!

1 Reply

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    6 months ago

    Hi ms212,

     

    Sounds like a real headache, especially when you've got BAS and invoicing on your plate. We had a look using the email address you're using right now, and we couldn't find an account linked to it. To get this sorted quickly, we'd recommend having a chat with our support team so they can double-check everything for you and help fix it up.

     

    If you've already logged a support case and still haven't heard back, the quickest way to get help is to jump onto our live chat support through MOCA, our virtual assistant. 

     

    Regards,

    Sai

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