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annbrinck's avatar
annbrinck
Experienced User
8 months ago
Solved

Resending invitation to an existing user

Hi  One of our existing users who works from home (currently with Accountant/Bookkeeper access) has a new desktop.  This new desktop does not have the MYOB AccountRight icon/files. What is the easi...
  • Doreen_P's avatar
    Doreen_P
    8 months ago

    Hey annbrinck,

     

    Since one of your user's rocking a new desktop and wants the AccountRight software instead of the browser, they can download the AccountRight by visiting this link. Their email and access haven't changed, so they'll need to log in as they usually do. There's no need to resend an invitation. Once done, they'd be able to see the files they're working on. If you're still having issues with the existing user setup, you can reach out to our team on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount.

     

    Cheers,

    Doreen

Doreen_P's avatar
Doreen_P
MYOB Moderator
8 months ago

Hey annbrinck,

 

Since one of your user's rocking a new desktop and wants the AccountRight software instead of the browser, they can download the AccountRight by visiting this link. Their email and access haven't changed, so they'll need to log in as they usually do. There's no need to resend an invitation. Once done, they'd be able to see the files they're working on. If you're still having issues with the existing user setup, you can reach out to our team on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount.

 

Cheers,

Doreen

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