Restoring Company File - Error Message when uploading Company File
Hi
I am using the new Cloud based - AccountRight Plus AU 2018.3
At some point in the last year, my Company File Name was changed to include a year "2018" and I have been trying to change it to something more generic, so that other users don't get concerned they are using an old file.
I have followed all the steps on:
At step 5 (5. After that backup has been completed, go restore that file online using AccountRight Live (File>>Restore>>Online with AccountRight Live).), I continually get an error message when I am trying to restore the file with the new generic name.
I am definately selecting the button restore: "online with AccountRight Live". It goes into the showing the progress bar showing it is restoring. And after a minute or two an error message pops up saying: Unable to restore. An error occured while restoring this company file. No changes were made to your online.
Please help
