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FormerCustomer's avatar
FormerCustomer
Contributing User
10 months ago

Still charging credit card after account was cancelled

I cancelled my account last year and MYOB are still charging my credit card every month.  I have email evidence of the cancellation.

This is clearly illegal.

I sent a message through the website but nobody got back to me.  I have tried calling but never get through to anyone.  I am currently on hold while I write this. 

MYOB seem to make it as difficult as possible to talk to anyone so they can continue taking your money.

 

Does anyone have any advice?  Has anyone else experienced this?  Please help!

 

I know I posted this in the wrong forum, but there wasn't a right forum from the list of options.

 

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  • Rob201064's avatar
    Rob201064
    Experienced User
    10 months ago

    It nearly impossible to get through to Myob and then when you do it's not guaranteed they'll help, ringing/emailing their accounts department is all there really is to do. You could always go into your account and delete the credit card or change the details so it can't be charged, otherwise call your bank & have the card cancelled. Good luck.

  • PriyaSelvaraj's avatar
    PriyaSelvaraj
    MYOB Moderator
    10 months ago

    Hi there,

     

    Thanks for reaching out

     

    Sorry to hear that you are getting billed after the subscription cancellation. Based on your forum-registered email address, I could locate 2 case numbers on our system. Kindly reply to the requested details that have been sent to you via private message, so that we can proceed further to get this sorted for you.

     

    Looking forward to your reply.

     

    Cheers

    Priya Selvaraj