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AR47's avatar
AR47
User
6 months ago

SUBCRIPTION HAS EXPIRED - BUT INVOICE SHOWS PAID

Good morning

 

I am getting very frustrated with MYOB- they advise that there is no longer Technical Support for this product.

 

I confirmed with MYOB that this accountright subscription had been paid last wek.

 

I have paid The Myob Invoice 6 days ago and the Accountright online shows I am ACTIVE and the Invoice is Completed

 

However When I Log on to my Account it states: THE ACCOUNTRIGHT LIVE SUBSCRIPTION FOR THIS COMPANY HAS EXPIRED. TO WORK ONLINE WITH THIS FILE YO NEED TO PURCHASE AN ONLINE SUBSCRIPTION

 

How can I access my ACCOUNTRIGHT ONLINE and start sending Invoices for 2024????

2 Replies

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  • Celia_B's avatar
    Celia_B
    MYOB Moderator
    6 months ago

    Hi AR47,

     

    Thank you for your post and welcome to the Community Forum. 

     

    Sorry to hear about your experience. To better assist you with this, I will send you a private message to ask for additional information so we can investigate. Kindly check your inbox on this channel

     

    Thank you, 

    Cel

     

  • Celia_B's avatar
    Celia_B
    MYOB Moderator
    6 months ago

    Hi AR47,

     

    We hope this message finds you well. We just want to check back with you regarding your concern with your subscription. If you still need further assistance with this, you can check your inbox on this channel. I asked for additional information to be able to assist you further. 

     

    Kind Regards, 

    Cel