Hi wesley99,
Thank you for your post.
I genuinely apologize for the inconvenience this issue has caused you. It's truly disappointing when critical concerns like this aren't addressed promptly, especially considering the impact it has on your ability to manage important tasks like payroll. To assist you effectively, I'll be reaching out to you via private message right away. Please keep an eye on your Community forum inbox, and we'll continue to discuss and address your concerns promptly through that channel.
Cheers,
Princess
This issue still hasnt been resolved
Same error message
"Subscription has expired"
4 days and counting....................................
Hi wesley99,
Thank you for letting me know. I'm really sorry to hear that you're still experiencing trouble accessing your file. I understand your frustration, and I genuinely want to assist you in getting this resolved. To better assist you, we need some additional information that could help pinpoint the issue more accurately. Could you please provide a screenshot of the exact error message, and are you accessing your file via the desktop version? Also, could you please confirm if there are other users who can access the file? Thank you for your cooperation.
Cheers,
Princess
Hi wesley99,
I hope this message finds you well. I would just like to follow up regarding the issue you're experiencing with accessing your file. Please let me know if you still need assistance with this. I'm happy to help.
Cheers,
Princess
Hi wesley99,
We hope this message finds you well. We have been awaiting additional updates from your end regarding the issue you're experiencing when logging in. As we haven't received any recent updates, we will be closing the case now. Please feel free to start a new post again if you encounter any issues and need further assistance. We’re here to help.
Cheers,
Princess
