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AdrianC1's avatar
AdrianC1
Experienced User
11 days ago

Superannuation Payments

We are using the Pay Super function in Account Right  and have been making payments immediately after processing payroll.

We have one SMSF where MYOB will not pay to the fund as it says that the ABN for the fund is invalid.

We have searched the ABN & Super Fund Look up and neither system flags any issues. In fact Super Fund Look Up states that the fund is complying.

The fund had previously been non compliant but MYOB does not seem to update. Is there anything we need to do in MYOB to update the details?

1 Reply

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    7 days ago

    Hi AdrianC1,

    Thanks for sharing a detailed post. If the SMSF ABN is showing as valid in both the ABN lookup and Super Fund Lookup, but MYOB Pay Super is still returning an invalid ABN error, this can sometimes happen when the fund’s registration details in the SuperStream or fund lookup network haven’t updated as expected.
     

    This would require further assistance on the back end, so please reach out to our team for more help. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.

    Regards,
    Earl

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