Forum Discussion

Joey4's avatar
Joey4
Member
30 days ago

Transition Offline file to Online

We have 3 offline company files, as we have closed 2 and there's only one left. I have just bought a subscription today and want to change the serial number to move it online, but it said we have rea...
Genreve_S's avatar
Genreve_S
MYOB Moderator
27 days ago

Hi Joey4, 

 

Thanks for explaining what you are trying to do with your file. Since you've already closed 2 of the offline files and only need to move the remaining one online(while changing the serial number), this looks like the file will need a serial number removal first so it can be moved onto the new subscription serial number.

 

You can request that here: MYOB data file repair services. That page includes the serial number removal service and the steps to lodge the request with our team.

 

Regards,
Genreve

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