Hi David65,
Thanks for reaching out. It sounds like a new online file may have been created, rather than uploading the original offline file, which is why none of the historical information has come across. A brand new online file won’t automatically bring your old data with it. If you’re still able to locate the original offline file, you should be able to upload that file online instead. We’ve shared a step-by-step guide here that explains the offline changes and how to work through them here.
If you need a hand uploading your file online, you can get in touch with our team using one of the available support option in our website.
Cheers,
Princess
Hi and thanks
I am still having issues with this even after following your guidelines
I really need some professional assistance with this
Please contact me
David
I still need assistance here. Can you contact me urgently please
