Forum Discussion

TW_2020's avatar
TW_2020
Experienced User
1 month ago

Unable to confirm company file online

There is an error prompt message that keeps on coming up.  Please assist. 
Earl_HD's avatar
Earl_HD
MYOB Moderator
1 month ago

Hi TW_2020,

Appreciate you sharing the screenshot! When this error appears it usually means the company file is locked, so the best next step is to contact our support team so they can check it on their side. You can reach our Live Chat team via our virtual assistant, MOCA or by submitting a support case via MyAccount.

Regards,
Earl

  • TW_2020's avatar
    TW_2020
    Experienced User
    1 month ago

    I logged a support case via MyAccount but no feedback. 

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