Unable to login
Hi,
I have just upgraded a file after it prompted me to. Not sure if it upgraded or not and now it does not open.
I deleted the cache files as per a previous discussion I saw, but the file still does not open. Please help!
Forum Discussion
5 Replies
Hey L17,
Have you received any error messages when trying to open the file? If so, could you please let me know what the error message says? I've also run a script on your company file that might help. Please try logging out and then logging back in to see if that resolves the issue.
Best regards,
Doreen
No messages, it just disappears from my screen.
By the way, it is not an online file, it is one of the account right files on my desktop only.
Hi Doreen, I still cannot login. It just closes after I log in and leaves no error message.
Hi there L17,
Since you still can't log in to your file, you can reach out to our support team directly via our virtual assistant MOCA or by submitting a support case via My Account.
Best regards,
Doreen
