After multiple tries and rebooting several times it eventually let me restore the file. So no Cloud file removal is required.
Hi MaxOOP,
Thanks for your post. I would like to extend to you a warm welcome to the Community Forum. Thank you for bringing your concern to our attention. We apologize for the difficulties you are experiencing due to this error message "Unable to restore - An error occurred while restoring this company file. No changes were made to your online file." We value your patience and understanding regarding this matter.
To assist in resolving your concern, we will need to arrange for the removal of the company file from the cloud to allow for a new copy of the company file to be uploaded. Could you please confirm the last 4 digits of your product serial number and the company file ID? This can be found by going to Help >> About MYOB AccountRight.
Let me know if you have problems with this.
If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.
Cheers,
Leneth
Hi MaxOOP,
I trust you are enjoying a fantastic day. I just wanted to follow up on whether you still require assistance restoring the backup file online. If yes, I have sent you a private message for you to send the necessary details.
Please do not hesitate to post again if you need help in the future.
If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.
Cheers,
Leneth
After multiple tries and rebooting several times it eventually let me restore the file. So no Cloud file removal is required.
Hi MaxOOP,
Thank you for updating us. We are grateful for your effort in resolving the issue. Thank you as well for your patience and understanding regarding this matter. We will be closing the thread now. Please feel free to post again anytime you require further assistance, and one of our moderators will attend.
Cheers,
Leneth
