Forum Discussion

grovesy's avatar
grovesy
Member
7 days ago

Unable to Upload Offline File using Active Subscription

I have an active subscription that I have been paying for and I am unable to upload my offline file. MYOB wants me to pay for another subscription saying I already have a company file online. I have ...
Isaiah_C's avatar
Isaiah_C
MYOB Moderator
6 days ago

Hi grovesy,

 

I'm sorry to hear you’ve had to follow this up several times without getting a resolution. We can see that you already have an existing case regarding this issue. The relevant team will assist you as soon as someone is available to review and resolve it. Please continue replying through the existing case so all the details and previous contact are kept together. There’s no need to raise another request at this stage. Thanks for your patience while we work through this with you. 

 

Regards,

Sai

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