Unable to Verification ID
Our company only needs to use the invoice emailing system. We have had to forward two types of verification which MYOB requested and twice we have received notification from MYOB that they were u...
Forum Discussion
Hi SPC5160,
I totally get where you’re coming from, and I really appreciate you sticking with us while we work through this. We want to reassure you that we did receive the documents you submitted. That said, we weren’t able to verify the previous ID you've provided, which is why we’ve asked for an alternative form of ID (like a passport) to complete the process.
When you're ready, you can upload the passport using the secure link in the email we sent you. Just so you know, we’ve extended your grace period until May 23, so you’ll still be able to use the invoice emailing feature while we wait for the new document.
We understand this has been frustrating, and we're really sorry for the back and forth. If you're wondering why we ask for identity documents, you can check out our Documents needed for business verification page for more information.
Regards,
Earl
Thanks for responding.
I'm getting the same answer again that you weren't able to verify the last two ID's.
I would really like to know why they could not be verified (your process and why they have been rejected). Both ID's were current and requested by MYOB?
Hi SPC5160,
Thanks heaps for your patience and hanging in there with us over the hassle of your IDs getting knocked back a few times. There could be a few reasons for the hiccup, like a mismatch, the format or clarity of what you sent, or it just didn't meet the verification requirements. Our finance team can give you the full rundown. Right now, they're waiting on some info they've already emailed you about to complete the verification process.
Cheers,
Princess
Thank you for clarifying.
