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SPC5160's avatar
SPC5160
Contributing User
9 months ago

Unable to Verification ID

Our company only needs to use the invoice emailing system.   We have had to forward two types of verification which MYOB requested and twice we have received notification from MYOB that they were u...
SPC5160's avatar
SPC5160
Contributing User
9 months ago

Thanks for responding.

 

I'm getting the same answer again that you weren't able to verify the last two ID's.

 

I would really like to know why they could not be verified (your process and why they have been rejected).  Both ID's were current and requested by MYOB?

Princess_R's avatar
Princess_R
MYOB Moderator
9 months ago

Hi SPC5160​,

 

Thanks heaps for your patience and hanging in there with us over the hassle of your IDs getting knocked back a few times. There could be a few reasons for the hiccup, like a mismatch, the format or clarity of what you sent, or it just didn't meet the verification requirements. Our finance team can give you the full rundown. Right now, they're waiting on some info they've already emailed you about to complete the verification process.

 

Cheers,

Princess

  • SPC5160's avatar
    SPC5160
    Contributing User
    9 months ago

    Thank you for clarifying.

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