Forum Discussion

SPC5160's avatar
SPC5160
Contributing User
11 months ago

Unable to Verification ID

Our company only needs to use the invoice emailing system.   We have had to forward two types of verification which MYOB requested and twice we have received notification from MYOB that they were u...
KLG77's avatar
KLG77
Member
11 months ago

We are having the exact same issue.  We have submitted the documents requested, then we received a request for the documents again.  We then resubmitted and it said they could not match our ID and gave a strange name we had never heard of.  We logged another request and was sent a request for a passport photo - don't have a passport.  Have called and waited online for over 2 hours then was cut off. We have replied to emails requesting more information, have used the secure portal and still cannot get verified to end out an invoice!  Yesterday afternoon we received two further emails requesting the same information one after the other.  Please please please fix this and give us a way to contact MYOB without a 2 hr phone call or  redundant emails that don't solve the issue. 

 

  • AmandaMYOB's avatar
    AmandaMYOB
    MYOB Moderator
    11 months ago

    Hey KLG77​ 

    We've responded to your post over here! Check it out if you haven't already. 

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