Update -Improved Security- 2FA changes
We have recently taken measures to deliver new security functionality to provide contextual and adaptive multi-factor authentication (MFA) controls. As a result, MFA now takes into consideration a ra...
Forum Discussion
myobuser20 Try lodging a formal complaint via - feedback@myob.com. Not likely to change the outcome as MYOB seem unconcerned about the security issues raised however it does mean they will respond. A slight improvement on the non-response happening here.
Hi Jill, two weeks of emailing and not even a single response from feedback@myob.com
Disappointing but sadly not surprising.
Their attitude to this issue is extremely perplexing.
Any updates?
Can you advise what the expected process is for closing the file after doing a backup. Currently if we choose File & backup then at the completion of the backup the file automatically closes. BUT when you re-open there is NIL security. No password, No 2FA. There is no opportunity to sign out of the file.
You can't rely on Myob for any assistance as there is no-one that knows their job! They probably all work from home and you know what that means...no work. Forums are our only hope. I suggest you go to "Services" and log out of myob there. Once you do that, you will be required to enter your email address and password every time you open myob on a new day.
Hi JillL1,
Thank you for your patience, and I'm sorry for the delay in getting back to you.
I totally get your concerns about the security of your files post-backup. It's absolutely crucial that we keep your files safe and prevent any unauthorized access. To ensure this, I recommend that you log out of AccountRight Live via the Services menu rather than simply closing the file through the File menu >> Exit option. This procedure will effectively log out your user session and prompt you to log in again when you reopen the file, allowing you to input your password and 2FA details for added security.
Regarding the update on the ticket you've raised, we are in ongoing discussions with our developers and hope to provide more detailed information shortly.
In the meantime, please feel free to reach out if there's anything else I can assist you with.
Cheers,
Princess
So, after the backup we need to re-open the file and then log out via the services menu? There is NO option to log out once the backup is complete.
Great that you are in talks with the developers but, it has been 5 months. What does MYOB consider an acceptable time frame for a response to be?
