Update -Improved Security- 2FA changes
We have recently taken measures to deliver new security functionality to provide contextual and adaptive multi-factor authentication (MFA) controls. As a result, MFA now takes into consideration a ra...
Forum Discussion
At the very real risk of wasting my time and effort -
Could you direct me to where in the release notes it talks about the 2FA - or warns users about the lack of security please? As a user the communication from MYOB has been dismal on this. The advice from MYOB has been conflicting and unclear, it is no wonder that the developers are no closer to a solution when MYOB don't appear to have any grip on how big a security concern this is for users. In a world where logging into any site has become more and more secure to have an accounting package with such a gaping hole in it's security is simply unbelievable. Are you serious about fixing this or do we need to take our loyalty elsewhere? Are you waiting for a media storm on a widespread MYOB breach of security?
How exactly do we take this complaint further up the chain? I've tried your complaints process and that is the same "we hope this addresses your concerns in full" or "please feel free to reach out if anything else I can help with". We, the users, those who make MYOB viable ARE BEGGING for help on this issue. This is the security of our accounting records and MYOB are not prioritising the solution - WHY??
As per your Customer Resolutions advice - 2FA is an ATO requirement. Can you please demonstrate how you are compliant with that? If MYOB are unwilling to give users a timely resolution, should we be lodging a complaint with the ATO?
It's pretty obvious the software development is outsourced and Myob staff are unqualified to resolve issues as they arise! They are raking in our money every month and not providing any meaningful service. My bookkeeper has greater problems with Myob. I fear QBO and Xero are probably no better...
