Forum Discussion

CameronBNR's avatar
CameronBNR
Contributing User
3 months ago

Upgraded software and company file but cannot activate company file online.

Hello all!

I am trying to help someone upgrade their MYOB software version and also their company file to the later type (.dat to .myox).

 

Everything seemed to be going perfectly and I can open the updated company file in the updated software but only as read only.

 

I have then tried to activate the company file online with their serial but an error pops up saying I am not connected to the internet and must be done over the phone... I have had this happen before with my company file and have had to get it manually done.

 

Could I please have someone manually do this and send me the file?

 

Thank you!

 

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    3 months ago

    Hi CameronBNR

    I'd be glad to help you with this. Could you please reply with the last four digits of your serial number and Company File ID? Thank you!

    Regards,
    Earl

    • CameronBNR's avatar
      CameronBNR
      Contributing User
      3 months ago

      Hi Earl, the last 4 digits are 8406 and the company file ID is 127.

       

      Thank you!

      • Earl_HD's avatar
        Earl_HD
        MYOB Moderator
        3 months ago

        Hi CameronBNR ,

        My apologies, but I can’t seem to find the Serial Number you provided using the email registered to your account. Please send me a private message with the 12-digit Serial Number so we can resolve this issue. Thank you!

        Looking forward to your response.

        Regards,
        Earl