Forum Discussion

Shaylee's avatar
Shaylee
Contributing Cover User
9 months ago
Solved

User update

Hello All,    I have a staff member that has left but a new staff member will be using the same email address as the previous.   If i remove access can i then invite the new person to the sam...
  • Isaiah_C's avatar
    Isaiah_C
    9 months ago

    Hi Shaylee,

     

    If you want your new staff member to use the same email as the previous person, no worries! You can just update the username instead of removing or making them inactive. Just head over to the browser version of MYOB, and follow the steps under "Change a user's name" in this link: Edit and delete users.

     

    Regards,

    Sai

     

Shaylee's avatar
Shaylee
Contributing Cover User
9 months ago

The person has been here for 5 years and they have recorded in all company files. They are not an administrator though. So can i remove access  or should i make them inactive? and then invite a new person with the previous persons email?

Isaiah_C's avatar
Isaiah_C
MYOB Moderator
9 months ago

Hi Shaylee,

 

If you want your new staff member to use the same email as the previous person, no worries! You can just update the username instead of removing or making them inactive. Just head over to the browser version of MYOB, and follow the steps under "Change a user's name" in this link: Edit and delete users.

 

Regards,

Sai

 

  • Shaylee's avatar
    Shaylee
    Contributing Cover User
    9 months ago

    Thank you. 

     

    Then we can also reset the password as well i take it?

    • Genreve_S's avatar
      Genreve_S
      MYOB Moderator
      9 months ago

      Hi Shaylee,

       

      You can definitely change the password linked to that email. Just head over to myaccount.myob.com to do it. The login for your MYOB account runs off the email’s own online password, so any changes have to happen there.

       

      Just a heads-up, the online password’s totally separate from anything in your actual file. Doesn’t matter if you add a new user or keep the same one, if you ever need to update the password, just jump into myaccount.myob.com and you’re good to go.

       

      Regards,

      Genreve

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