WHERE IS THE SUPPORT ????
I am supposed to be receiving PRIORITY SUPPORT WITH MY SUBSCRIPTION but yet I am still waiting since the 8/07/2026 for an answer to my request/s after lodging two (2) Support Requests. Tried to call...
Forum Discussion
Yeah I put a support request in on the 3rd of June and it still hasn't been looked at. The priority support is a joke.
Who else is experiencing pathetic response times from MYOB?
And if your from MYOB and want to start dribbling on about the time of year, wage/super payments issues or questions, this is the software and SAAS that you offer and sell.
Hi joffl81,
Sorry about the experience here. I’ve checked your account and can see that there were support cases already raised. I’ve also checked each of them and confirmed with the team handling it that the users were removed from your account on 12 June. You’ll also receive an email from them confirming that this has already been actioned.
Cheers,
Doreen
Hi Doreen, there were multiple cases and the one that was finalised from the 12th of June is not the request that is still sitting there from June 3rd. It is case #---------- regarding change of Billing Contact.
Hi joffl81,
Thanks for providing the extra detail. We’re seeing higher-than-usual demand across our support channels at the moment, so some cases are taking longer to be picked up than we’d like.
We’ve flagged this with the team assigned to the case and we’ll update you here as soon as we hear back from them.
Regards,
Earl
