WHERE IS THE SUPPORT ????
I am supposed to be receiving PRIORITY SUPPORT WITH MY SUBSCRIPTION but yet I am still waiting since the 8/07/2026 for an answer to my request/s after lodging two (2) Support Requests. Tried to call...
Forum Discussion
Hi Doreen, there were multiple cases and the one that was finalised from the 12th of June is not the request that is still sitting there from June 3rd. It is case #---------- regarding change of Billing Contact.
Hi joffl81,
Thanks for providing the extra detail. We’re seeing higher-than-usual demand across our support channels at the moment, so some cases are taking longer to be picked up than we’d like.
We’ve flagged this with the team assigned to the case and we’ll update you here as soon as we hear back from them.
Regards,
Earl
