Forum Discussion

LouD's avatar
LouD
Experienced User
4 days ago

Discrepancies in figures when accessing reports

Hi, Why can I bring up a report in AccountRight on my desktop and the figures are different to the exact same report that I access in the web browser? For example Net Profit on desktop $178560 and ...
  • LouD's avatar
    LouD
    3 days ago

    Thanks Mike,

    I started going through each item and figures were very different for a lot of accounts. I decided to switch accounting methods then switched back again on the web browser report and the figures changed to match desktop figures. 

    Maybe it  just needed a technical kick up the rear!!

     

    Thanks for your response.

Genreve_S's avatar
Genreve_S
MYOB Moderator

Hi LouD,

 

There are some differences in how report values are produced between browsers and desktop applications. For example, GST reports can show different values depending on the platform used. You can read more about this in this link. If you are inquiring about specific reports, it's best to mention the exact report you are trying to run.

 

If you have any further questions, you can reach out to support via the MyAccount window or live chat through MOCA.

 

Regards,

Genreve

LouD's avatar
LouD
Experienced User
3 days ago

Thanks Genreve,

I'm looking at P&L which I would consider important.

Which platform would you suggest I use? It's difficult to provide accurate quarterly reports to management when the figures don't match.

  • Mike_James's avatar
    Mike_James
    Ultimate Cover User
    3 days ago

    Hi LouD , have you compared the reports line by line? For any lines that are different, compare the transactions. This should provide some answers (or further clues).

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