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Simone6's avatar
Simone6
Member
13 days ago

Electronic Payments Register

The Electronic Payments Register does not generate an Excel export file, I have tried to export to excel, CSV & TSV and nothing happens. 

 

  1. Reports> banking> cheques & deposits>
  2. Run Electronic Payments Register
  3. Report correctly displays on screen.
  4. Select Export> Excel/CSV/TSV.
  5. Nothing happens !!

I have even gone to MYOB online to see if I can export from there but the report isn't available. 

 

Thanks 

Simone 

Desktop

1 Reply

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    13 days ago

    Hi Simone6,

     

    I can see why that would be a bit of a head-scratcher when the report displays correctly but refuses to export.

    I’ve tested exporting the Electronic Payments Register on my end, and it’s working as expected. A couple of things worth trying are:

     

    • Clear the AccountRight cache, then reopen AccountRight and try the export again.
    • Ask another user to run the same report and test whether they can export it successfully.

    If it’s still not working after that, please reach out to our support team via the Contact Us page so they can take a closer look at what’s happening.

     

    Cheers,

    Doreen

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