Entitlement balances summary report does not match detailed report
Hi,
One of our staff have an opening balance of time in lieu hours for this financial year. The summary report shows 27hours but the detail report show nil. Both reports are run on the same time period ie for the whole financial year. Could you advise how to rectify it? Thks
The message "You have nothing checked" is something that has been identified as occurring in the AccountRight 2020.4.2 product version and has been passed onto the required team for further investigation. Currently, while we do understand it's not the most feasible, the workaround is to print those purchase orders individual by opening these and select Print.
If you are cleaning up the To be Printed window, rather than printing the purchase order another option would be to update the Purchase Order Delivery Status to be Already Printed and Sent. This way the purchase order would also not appear in that Print/Email window, without the need to print the transaction. If you haven't already done so, I would also recommend reviewing the Purchase Order Delivery in the relevant supplier's card/Buying Details as this would be the default used by that card. Ensuring that you have the correct one set would aid you in not having to complete that clear out again potentially in the future.
Sorry to see that no one has offered assistance with your query. The first troubleshooting I recommend is clearing the AccountRight cache which can resolve some odd behavior in reports.
If it is still showing incorrectly, could you reply with both reports so I can have a bit of a clearer picture of what you are seeing on your end?
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
Thanks for getting back to me on this issue. Have followed the steps under the clearing AccountRight cache and re-run the two reports but the same problem exist in the Entitlement Balance report.
Have attached the two reports ie the Entitlement Balance (Summary) and the Entitlement Balance (Detail) for one particular staff for the same period ie from Jul22-Jun23. As you can see the annual leave accrual hours and the personal leave accrual hours is the same. However the time in lieu accrual differ in both the reports. The summary reflects the correct balance of 27 hours but the detail report show nil.
Could you review and advise how to resolve this issue?
Thank you for providing additional information. We have been made aware of a situation where the opening balance can display incorrectly when running the Entitlement report. This occurs when the report is being run for a period where no leave has been taken nor no additional leave has been accrued on that leave category.
This is why the other two categories are showing correctly, but the opening balance on the detail report for that category with no activity is incorrect.
This is being investigated by our developers, but we apologise for the inconvenience caused in the meantime.
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
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Hi,
One of our staff have an opening balance of time in lieu hours for this financial year. The summary report shows 27hours but the detail report show nil. Both reports are run on the same time period ie for the whole financial year. Could you advise how to rectify it? Thks
","body@stringLength":"325","rawBody":"
Hi,
One of our staff have an opening balance of time in lieu hours for this financial year. The summary report shows 27hours but the detail report show nil. Both reports are run on the same time period ie for the whole financial year. Could you advise how to rectify it? Thks
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The summary report shows 27hours but the detail report show nil. Both reports are run 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background-size: contain;\n background-position: center;\n}\n.myob-social-links .twitter a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 6%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0Zm5.33,10c0,.12,0,.23,0,.35A7.75,7.75,0,0,1,5.4,16.92a5.48,5.48,0,0,0,4-1.13A2.73,2.73,0,0,1,6.89,13.9a2.73,2.73,0,0,0,1.23,0,2.73,2.73,0,0,1-2.19-2.67v0a2.73,2.73,0,0,0,1.23.34,2.73,2.73,0,0,1-.84-3.64,7.74,7.74,0,0,0,5.62,2.85,2.76,2.76,0,0,1-.07-.62,2.73,2.73,0,0,1,4.72-1.86,5.49,5.49,0,0,0,1.73-.66c-.2.64-.23.87-.79,1.21a1.46,1.46,0,0,0,1.34,0A5.8,5.8,0,0,1,17.33,10Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .googleplus a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 4%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0ZM9,17.5a5.5,5.5,0,1,1,4.1-9.17L11.61,9.67a3.5,3.5,0,1,0,.56,3.84H9v-2h4.47a1,1,0,0,1,1,1.11A5.49,5.49,0,0,1,9,17.5Zm10.5-4v2h-2v-2h-2v-2h2v-2h2v2h2v2Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .facebook a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 1%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0Zm3.51,12H13.2v7.2h-3V12H8.4V9.58h1.8V8.29A2.61,2.61,0,0,1,13,5.4h2.6V7.77H13.81a.58.58,0,0,0-.61.66V9.58h2.56Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .linkedin a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 5%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,24A12,12,0,1,0,0,12,12,12,0,0,0,12,24Zm1.82-10.71a1.2,1.2,0,0,0-1.2,1.2v4.2h-3s0-7.2,0-7.8h3v.89A3.72,3.72,0,0,1,15,10.91c1.78,0,3,1.29,3,3.78v4H15v-4.2A1.2,1.2,0,0,0,13.82,13.29ZM6.91,9.69h0A1.47,1.47,0,0,1,5.4,8.2,1.44,1.44,0,0,1,6.93,6.75a1.47,1.47,0,1,1,0,2.94Zm1.51,9h-3v-7.8h3Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .instagram a:before {\n background: url(\"data:image/svg+xml;base64,PHN2ZyBjbGFzcz0ibXlvYi1pY29uIiB2aWV3Qm94PSIwIDAgMjQgMjQiIHhtbG5zPSJodHRwOi8vd3d3LnczLm9yZy8yMDAwL3N2ZyI+IDxwYXRoIGQ9Ik0xMiAwYzYuNjE3IDAgMTIgNS4zODMgMTIgMTIgMCA2LjYxNi01LjM4MyAxMi0xMiAxMlMwIDE4LjYxNiAwIDEyQzAgNS4zODQgNS4zODMgMCAxMiAwem03IDE2LjE2NlY3LjgzYzAtMS41Ni0xLjI3LTIuODMtMi44MzMtMi44M0g3LjgzM0M2LjI3MSA1IDUgNi4yNyA1IDcuODN2OC4zMzVDNSAxNy43MjkgNi4yNzEgMTkgNy44MzMgMTloOC4zMzRDMTcuNzMgMTkgMTkgMTcuNzMgMTkgMTYuMTY2ek04LjU0NSA5LjUyTDggOS41MjRWNmgxdjIuODgxYy0uMTcyLjE5Ny0uMzIzLjQxLS40NTUuNjM5ek0xNSAxMS41YzAgMS42NTYtMS4zNDQgMy0zIDMtMS42NTcgMC0zLTEuMzQ0LTMtMyAwLTEuNjU3IDEuMzQzLTMgMy0zIDEuNjU2IDAgMyAxLjM0MyAzIDN6bS01LTMuNDQ0VjZoNi4xNjdDMTcuMTc4IDYgMTggNi44MjIgMTggNy44MzF2MS42N2wtMi41NTMuMDA1QzE0Ljc1NCA4LjMxMyAxMy40NzcgNy41IDEyIDcuNWMtLjczMSAwLTEuNDA5LjIxMi0yIC41NTZ6TTE2IDhoMVY3aC0xdjF6TTcgOS41MjRsLTEgLjAwM1Y3LjgzMmMwLS43MS40MDktMS4zMTggMS0xLjYyMnYzLjMxNHoiIGZpbGw9IiM2ODc0ODAiIGZpbGwtcnVsZT0iZXZlbm9kZCIvPiA8L3N2Zz4=\")\n 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Entitlement balances summary report does not match detailed report","moderationData":{"__ref":"ModerationData:moderation_data:793868"},"body":"
Sorry to see that no one has offered assistance with your query. The first troubleshooting I recommend is clearing the AccountRight cache which can resolve some odd behavior in reports.
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If it is still showing incorrectly, could you reply with both reports so I can have a bit of a clearer picture of what you are seeing on your end?
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If my response has answered your enquiry please click \"Accept as Solution\" to assist other users find this information.
Sorry to see that no one has offered assistance with your query. The first troubleshooting I recommend is clearing the AccountRight cache which can resolve some odd behavior in reports.
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If it is still showing incorrectly, could you reply with both reports so I can have a bit of a clearer picture of what you are seeing on your end?
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If my response has answered your enquiry please click \"Accept as Solution\" to assist other users find this information.
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Thanks for getting back to me on this issue. Have followed the steps under the clearing AccountRight cache and re-run the two reports but the same problem exist in the Entitlement Balance report.
Have attached the two reports ie the Entitlement Balance (Summary) and the Entitlement Balance (Detail) for one particular staff for the same period ie from Jul22-Jun23. As you can see the annual leave accrual hours and the personal leave accrual hours is the same. However the time in lieu accrual differ in both the reports. The summary reflects the correct balance of 27 hours but the detail report show nil.
Could you review and advise how to resolve this issue?
Thanks for getting back to me on this issue. Have followed the steps under the clearing AccountRight cache and re-run the two reports but the same problem exist in the Entitlement Balance report.
Have attached the two reports ie the Entitlement Balance (Summary) and the Entitlement Balance (Detail) for one particular staff for the same period ie from Jul22-Jun23. As you can see the annual leave accrual hours and the personal leave accrual hours is the same. However the time in lieu accrual differ in both the reports. The summary reflects the correct balance of 27 hours but the detail report show nil.
Could you review and advise how to resolve this issue?
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Thank you for providing additional information. We have been made aware of a situation where the opening balance can display incorrectly when running the Entitlement report. This occurs when the report is being run for a period where no leave has been taken nor no additional leave has been accrued on that leave category.
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This is why the other two categories are showing correctly, but the opening balance on the detail report for that category with no activity is incorrect.
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This is being investigated by our developers, but we apologise for the inconvenience caused in the meantime.
If my response has answered your enquiry please click \"Accept as Solution\" to assist other users find this information.
Thank you for providing additional information. We have been made aware of a situation where the opening balance can display incorrectly when running the Entitlement report. This occurs when the report is being run for a period where no leave has been taken nor no additional leave has been accrued on that leave category.
\n
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This is why the other two categories are showing correctly, but the opening balance on the detail report for that category with no activity is incorrect.
\n
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This is being investigated by our developers, but we apologise for the inconvenience caused in the meantime.
If my response has answered your enquiry please click \"Accept as Solution\" to assist other users find this information.
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