Hi,
I have had an issue for weeks now where the bank feed has been activated and the balance is coming through correctly, but no transactions are coming through. I have a ticket 0168017 from the 9 April for the issue to be looked into.
I will be going on leave soon and need this issue sorted for the person taking over.
Hi naingaung8,
Thanks for checking in! So far, there aren’t any reported delayed feeds for Westpac. If nothing shows up by the end of today though, please pop in a support ticket via My Account so our team can dig into what’s going on. You can also keep an eye on our Bank Feed Updates page for any announcements, just in case a known issue gets reported.
Cheers,
Princess
Hi, I have issues for bank feeds for 14/04 this morning, Westpac? anyone has the same issue?
this hasn't worked for us over the last couple of days either.
Apparently there is an issue but you can get it manually click on "Get Bank Transactions" and enter your credentials.
Hi KyleeB1,
If your bank feeds are not updating, please submit a support ticket at myaccount.myob.com. Our support team will be happy to assist you in resolving the issue.
Regards,
Earl
Yes, we have had this issue for a couple of days now.
Hi Umarrett,
Welcome to the Community Forum!
If your bank feeds aren’t updating, you can contact your bank to check if there’s an issue on their end. I also recommend reaching out to our virtual assistant, MOCA. It’s designed to help with issues like this, so give it a try! You can interact with MOCA at myob.com/support for any queries or assistance. If MOCA can’t resolve the issue, our live chat team is available to assist further.
Regards,
Earl
My Bank feed is not updating in the morning since 10/09/2024. Anyone else have this issue?
Hi Doreen,
Thanks for looking into this.
I did send the statements, but was never informed of any issue with the quality of the screenshots.
I have sent them to Princess again via PM.
