Bank Reconciliation Issue

Hi Peteront,

Thank you for your post. 

Sorry to hear about your experience. The common reason for missing transactions is if the transaction date does not match the reconciliation period. Or it could be a wrong bank, the transaction is entered against the wrong bank account. Transaction type is also one reason the transaction is not showing on bank reconciliation, it could be not a bank transaction, or the bank transaction is grouped with other transactions. Kindly check this information.  

Let me know if you need further assistance with this, please feel free to contact us again. We are happy to assist. 

If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.

Kind Regards, 

Cel

Hi Peteront,

We hope this message finds you well. We just want to check back with you regarding your concern with your Bank Reconciliation. If you still need assistance or if you have other questions or concerns, please do not hesitate to create a new post. We are more than happy to help. 

Kind Regards, 

Cel

Hi, I have not resolved this as yet. I've noted your suggestions however the item appears in the bank register i.e. the correct bank a/c. It obviously is a bank transaction as it again appears in the correct bank a/c register for the relevant month.

Hi Peteront,

Thank you for the update. If you have a bank feed transaction that you can't or don't want to match, you can hide this transaction. Hidden transactions do not appear in the bank feeds window. Note that you can't hide more than one transaction at a time. For more information, you can check out this Help Article: Hiding Bank Feed transaction, has a detailed information and a process on this issue. 

Feel free to create a new post if you still need assistance or if you have other questions or concerns. 

Kind Regards, 

Cel

Hi Peteront,

We hope this message finds you well. We just want to check back with you regarding your concern on your bank reconciliation issue. If you still need further assistance or if you have questions or concerns, please contact us again or create a new post. We are more than happy to help. 

Kind Regards, 

Cel