Bank reconciliations
I am using bank feeds and now when I do a bank reconciliation, the only option is through bank feeds. I have records daring bank to 2013, (2000) unmatched, the MYOB balance different to the bank bal...
Forum Discussion
Hi Dee_W,
That doesn’t sound right. Bank feeds generally don't get unmatched without intervention.
A couple of things worth trying:
- in Bank transactions, open the Not matched or Match bank transactions view
- check if those older transactions are showing there again, and if they are, review whether they still need to be matched or categorised
- if you’ve got auto matching to categories turned on, try switching that off first, then refresh and check the list again
- in the reconcile accounts window, if the Difference is $0.00 and there’s nothing left needing review, see if the reconcile button becomes available again
Not a guaranteed fix, but it’s worth a try. If those steps dont work, I recommend reaching out to our support team so they can have a deeper look. You can reach out by creating a ticket in My Account or connecting to our live chat team through MOCA, our virtual assistant.
Regards,
Genreve
