Bankfeeds not working

Hi Eliane,

Thanks heaps for giving such a detailed rundown. Really appreciate the effort you've put in already. It sounds like you've done quite a bit of digging, so nice work there. Sometimes bank feeds just needs a little nudge. Try changing the Transactions filter to 'Hidden' and then back to 'Current'. Bit of an odd trick, but it usually does the job.

If it's still being stubborn after that, best bet is to jump onto our live chat support through our virtual assistant, MOCA, or submit a case via My Account. They can take a closer look at what's going on behind the scenes for you.

Regards,

Sai

Hi Isaiah_C​ 

Thanks for the response. I've done that but it didn't get rid of my matched and reconciled August, in fact, I have now reconciled to the end of Sept and the transactions are still showing on Bankfeeds Bank Statement side for both August and some for Sept.

I have emailed your data services, but still haven't heard back. I will try to go through the my account and see if I can get somewhere.

Thanks!

Hi Eliane, 

Thanks for giving Isaiah’s steps a go.

A couple of quick checks:

• Bank feed lines only drop off once they’re matched in MYOB. If you reconciled first, they can stick around. Just undo that recon, untick those entries in Reconcile Accounts, then jump back to Bank Feeds and use Find to match them.
• If something looks “missing”, it might already be matched/approved; it won’t show under Needs approval. Switch the filter to Matched/Approved (or All) to bring them up.

Still not matching or showing? Best to reach out to our support team so we can dig in. You can raise a ticket via My Account or jump on live chat with our virtual assistant, MOCA.

Cheers, 
Genreve