Forum Discussion

LesaF's avatar
LesaF
Contributing User
5 months ago

Disconnection of Bank Feeds - Banking Hub updates

Hi all, a clients bank feed appeared to have stopped for the past week. Unusual for them, so I go into the Banking Hub to then find I need to "update" the bank account details - ie. adding type of ac...
Earl_HD's avatar
Earl_HD
MYOB Moderator
5 months ago

Hi LesaF,

This is indeed unusual. If the transactions are present at your bank and the feed is active, there might be a processing delay. What I'd recommend is to reach out to our team directly so they can take a look at this for you. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.

You can also visit our help page for more information about: Bank feeds - A bank transaction is missing

Regards,
Earl

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