ONLINE PAYMENTS
Hi, For the last week or so my online payments are not being processed through Prepare Bank Deposit. I have worked out this is because some customers are paying more than one invoice. If I go to the...
Forum Discussion
Hi TPC2,
That sounds like a very specific Online Invoice Payments matching puzzle, especially when payments for multiple invoices are being grouped into one bank deposit. A good first step is to review the Online Invoice Payments setup, including the linked accounts and categories. If those settings aren’t aligned, MYOB may not be able to match the grouped payment in Prepare Bank Deposit to the individual customer payments automatically.
You can also check this guide for more information on how online payments are grouped and automatically matched, including the settings to review: Automatically matching online payments. If the settings look correct and you’re still having to create the bank deposit manually, please reach out to our support team via the Contact Us page so they can check the setup and payment flow more closely.
Cheers,
Doreen
